Why should I buy from Barbeques Galore?
Barbeques Galore has been in the barbeque business longer than anyone in Australia - over 35 years
to be exact. Naturally, over that time, we've gained invaluable knowledge on all things to do with
Australia's great barbeque tradition. In fact, we've made it our mission to learn as much as we can about
barbequing and outdoor entertaining.
Everything you'll see in a Barbeques Galore brochure, catalogue or inside a Barbeques Galore store is
a culmination of the years of learning and hard work. So no matter how you barbeque, if you're looking
for guidance, see the people who know more about barbeques and outdoor entertaining than anyone
else in Australia - us.
How do I order online?
Browse the site for products and use the "Add to Cart" button featured on the page to select the items
you would like to add to the cart. A stock check will be performed based on your postcode. When you
are ready register your details and follow the instructions to progress through our easy checkout
process:
Order Processing Stages:
- Verify your order: This section will verify product, quantity and price details.
- Account & Delivery Details: This section will confirm your name, email address and
telephone number along with an order overview. You can submit your delivery instructions
here.
- Billing Details: This section will prompt you to enter your payment method and details.
- Place Your Order: This displays a summary of all your details so far. Select the "Submit
Order" button and your order number and order summary will appear. A confirmation email will
also be sent to the email address you supplied during checkout.
Once we receive your order, we'll send you an official tax invoice with your order details attached.
Please check it carefully and contact us on 1300 139 867 if there is any problem with your order.
Why do I need to register?
So that we can provide you with fast and efficient customer service. Your account will also allow you to
keep track of your purchase history.
How do I remove items?
By clicking on the grey "x" button beside the product name you can remove items from your cart that
you do not wish to purchase.
How do I buy more than one item?
If you wish to purchase more then 1 of the same item, simply type in the number you wish to purchase
in the "quantity" field for the appropriate product.
What do I do if I key in my postcode and receive an "Item unavailable error"?
If you key in your postcode and receive the error "Sorry, this item is unavailable", there is no available
stock for online orders in the nearest warehouse to your postcode. Stock however may be available
through your local store. Please contact your local store to enquire about available stock.
Can I change my order?
By clicking on the "Edit" link beside Order Overview, or the "Previous Step" button you will be taken
back to the cart where you can add or remove items as you wish.
Why Delivery & Billing Addresses?
By providing a delivery and billing address you have the ability to have your purchase sent to your home
address, work address or to a friend.
How do I know my credit card details are secure?
You can be confident when you're shopping online with Barbeques Galore.
Barbeques Galore uses the newest technology in public encryption available to process your credit card
orders. We recognise the issue of your privacy and security of your sensitive information, and have
taken steps to protect your order information.
In other words, your order with Barbeques Galore is safe.
Methods of Payment
We accept Visa, Mastercard and American Express cards.
Barbeques Galore gift card redemption is not available online. Please visit a store if you have a gift card
to redeem.
We do not offer Interest free finance on our Barbeques Galore online store. Interest free finance can be
obtained at participating Barbeques Galore stores.
We do not offer a lay-by service on our Barbeques Galore online store.
How will I know when my order is successfully completed?
You will be shown a confirmation of your order details in the "Place Your Order" screen. Select the
"Submit Button" to submit your order. A message screen will confirm that your order was placed
successfully.
A confirmation email will also be sent to the email address you supplied during checkout. To view your
order you can also select "My Account" from the top menu bar on the website and select "Shopping
History".
If you haven't received an email confirmation and are unsure as to whether your order was completed
successfully, please contact our Customer Service on 1300 139 867 or email
onlinestore@bbqgalore.com.au.
What do the different statuses mean in 'My orders' within 'My account'?
Order submitted: Your order is being processed by our fulfillment centre.
Dispatched: Your entire order has been dispatched
How do I track my current or previous online orders?
You can track your order history on the "My orders" page of "My account" if you are registered with us
or via the URL link included in the email order confirmation.
How do I obtain a tax invoice for my online order?
A copy of the tax invoice will be emailed to you; a packing slip will be included with your order delivery,
which is your proof of purchase.
Pricing
Prices that appear on the Barbeques Galore online store, in store or in any advertising are applicable for
the specified sale period only.
Advertised save is lowest save available across all stores, therefore savings may vary from store to
store. To be fair to all our customers, we reserve the right to limit purchases to reasonable quantities
(except SA). Savings quoted in advertising are off our regular prices. Sale items will also be
accompanied by a list of participating stores.
Can I change my online order after I have placed it?
Once you click the "Confirm" button, your order begins to process and you're unable to make further
changes.
I've seen something in store, but I can't find it online.
We aim to have our core product lines on our Barbeques Galore online store but due to the amount of
product lines we sell it may not be possible to have our full range online. If an item is not available
through our Barbeques Galore online store you can contact your nearest store on 1300 301 392.
I've seen something online but can not add it to my cart.
Only items that have an "Add to Cart button" are available to purchase on-line. Please visit a store for
items that are not available for purchase on-line. Wood Heaters, dangerous goods such as full gas
bottles, aerosol cans, fuel and selected other products will not be available for purchase on-line.
What warranty do we offer?
At Barbeques Galore we stand by all the products that we sell. Warranties will vary depending on the
product purchased.
Can I reserve products online for pickup in-store?
Our current delivery service is door to door; if you would like to visit a store please contact your local
store.
What about assembling your purchase?
All products will arrive with easy to follow assembly instructions and our store staff will be happy to
assist you with any queries.
What is the right fuel?
Check the specifications on your barbeque or outdoor gas heater to see what type of fuel you will need
to operate your product.
Please contact our online customer service team on 1300 139 867 or by email on
onlinestore@bbqgalore.com.au. Customer service is provided from Monday through to Friday from 9:00am to 5:00pm. (AEST)
This online frequently asked questions policy is effective from 18/10/2010 v1.00.