Collection & Delivery
Barbeques Galore Online Store: Delivery Charges and Services
Click and Collect (Pick up in store)
We offer our customers the option of buying products online or pickup at their local Barbeques Galore store. This is a free service available to all our customers. The Click and Collect process is simple & easy:
- Simply choose click & collect when you are making your online purchase
- Your nominated store will confirm your order and call you within 24 hours to organise collection
- If there is a delay in getting the product due to the item being transferred from another location i.e. warehouse or store (this can sometimes take up to 5 working days depending on the location). Our friendly staff will advise you.
Please note, you must supply your own transport for any Click & Collect purchase. Barbeques Galore is unable to supply any rope, strapping or protective coverings for transporting of Click & Collect purchases.
PLEASE NOTE: Delivery options are subject to availability, your geographical location and the products ordered being in stock.
If you have purchased items which are large, shipped directly from our warehouse, or you are unable to visit your nominated Barbeques Galore Store, we can arrange delivery to a nominated address. Barbeques Galore can arrange to deliver to most locations within Australia - charges apply.
Please note, we cannot deliver to a P.O. Box and some remote locations. Please contact your nominated store to find out more information before making a purchase.
When choosing home delivery:
- Delivery lead time is based on destination and can sometimes take longer
- All deliveries are made during business hours 8.30am to 5.00pm (local time) Monday to Friday
- Make sure there is appropriate access for the products being delivered. This includes ensuring doorways, hallways and paths are wide enough and unblocked
- If the delivery is to a multi-storey property with stairs, please advise the store when organizing delivery.
Types of Delivery Services
Barbeques Galore utilise a number of Transport Company’s dependent on the destination. Deliveries into Sydney, Brisbane, Melbourne and Perth Metropolitan areas are sent via an appointed transport contractor. Estimated delivery time is 2 - 5 working days for stocked items.
Outer Metropolitan Areas
Deliveries outside the metropolitan areas of Sydney, Brisbane, Melbourne and Perth Adelaide, ACT, Wollongong, NSW Central Coast and Newcastle in each state are sent via an appointed transport contractor. Estimated delivery time is 5 -15 working days depending on your location. For an exact price on delivery, please call your nominated store for more information.
Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address. If you would like an “estimate” of your delivery cost, enter your delivery location (suburb or postcode). You will have the opportunity (based on your entered postcode) to view the estimated delivery charges for your order and before making payment. Barbeques Galore online store reserves the right to alter delivery fees without notice. In most instances, your delivery fee will not change after you have submitted your purchase and have received confirmation. In some rural / remote locations additional charges may be incurred – in this instance Barbeques Galore will always communicate with you prior to making any arrangements.
Acceptance of delivery
The delivery team will not leave your order at the specified delivery address unless someone has accepted and signed for delivery. Barbeques Galore online store will not accept responsibility for the security of a package left under special instructions. Deliveries must be signed for upon request, and anyone who accepts the order at the time of delivery will by presumed by Barbeques Galore to be authorized. For your protection and peace of mind, photo identification will be required on delivery. Unfortunately Barbeques Galore and its carriers are unable to provide an estimate of an exact delivery time. In the instance when someone is not able to sign for your delivery or not present the transport carrier will leave a card. You will need to contact the transport carrier directly to make alternative delivery arrangements.
Australian Orders Only
Orders placed on the Barbeques Galore online store can only be accepted from within Australia for delivery within Australia.
We are unable to deliver dangerous goods (such as aerosol cans, paint, charcoal, heat beads etc.).
Customer Service Help
If you require clarification or have any questions please contact your nominated store. Contact details can be found at the bottom of your confirmation email.