Barbeques Galore Returns Policy
At Barbeques Galore we have a wide range of exclusive brands and third party trusted brands. We want you to have a fulfilling shopping experience where we understand that sometimes you may need to return a product you have purchased from our Barbeques Galore online and retail stores.
To assist you, we have set out below a return policy for purchases made at both our online and retail stores.
Please retain your receipt
In order to obtain a refund, exchange or to repair a product that you purchased from a Barbeques Galore store, you must have clear proof of purchase.
Proof of purchase includes but is not limited to:
- Original Barbeques Galore receipt
- Barbeques Galore invoice (for online transactions)
- Finance documentation
- Credit Card or Bank Statement* showing Barbeques Galore merchant description
Barbeques Galore will make every effort to locate transaction receipts through our system if lost or misplaced.
*Barbeques Galore will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount at which the product in question was purchased. Please note multiple item purchases in one transaction will limit our ability to establish proof of purchase.
Barbeques Galore reserves the right to:
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
- Your original Barbeques Galore receipt is the best form of proof of purchase
- Refunds will be issued using your original payment method
- Refunds will not be provided for the purchase of gift cards
- Gift cards are not redeemable for cash
- Please return any and all accessories and manuals supplied with product
If you are experiencing operating difficulties with any Barbeques Galore product, please contact your store of purchase for expert assistance. Many operating difficulties can be quickly solved with the right advice and our team members are always happy to help you. To find your nearest our retail stores, use our Store Locator tool.
For products purchased through the online store, please call the Barbeques Galore Customer Service Centre on 1300 139 867 or please email firstname.lastname@example.org. Our Customer Service operating hours are 9:00 am - 5:00pm (AEST), Monday to Friday.
Your enquiry is important to us and you will receive a reply within 48 hours.
Barbeques Galore will accept product returns and provide you with credit (in the form of a gift card), refund or repair where:
- The product is faulty or is not of merchantable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description
- You can present your Barbeques Galore receipt or other adequate proof of purchase
Please note in the case of BBQs and motorised products, Barbeques Galore may elect to send an authorised service agent to determine the nature of the problem prior to authorising any return.
If the product is determined to be faulty and cannot be repaired on site, not of merchantable quality, not fit for purpose or not matching a description or sample, Barbeques Galore will gladly offer an exchange or refund.
If you cannot present your Barbeques Galore online store invoice or other acceptable proof of purchase, Barbeques Galore reserves the right not to offer a refund or exchange.
No refund will be given on free items or bonus items.
Change of mind product returns
You may return an item because you have changed your mind about your purchase. Once proof of purchase is established, Barbeques Galore will gladly offer you an alternative product, credit (in the form of a gift card) or refund provided that:
- You return the item within 30 days of purchase at your own expense
- You produce your original Barbeques Galore receipt at the time you return the item
- It is unopened, unused, in its original condition and packaging. Complete with instruction manuals and accessories
If these requirements are not satisfied Barbeques Galore reserves the right not to offer an exchange product, credit (in the form of a gift card) or refund for change of mind returns.
Please note: To obtain a refund or exchange you will need to present the store staff with the credit card that you originally purchased the goods on, so the transaction can be reversed. Refunds will not be given in cash when original payment was made via a credit card.
For any return of goods purchased online, please call the Barbeques Galore Customer Service Centre on 1300 139 867 or email email@example.com. Our Customer Service team works between 9:00 am - 5:00pm (AEST), Monday to Friday. Please make sure to keep a copy of your invoice and order despatch notice for easier correspondence.
The delivery charges will only be reimbursed when Barbeques Galore is at fault; that is, if the wrong item is delivered to the customer or there is a fault with the product (including damaged in transit). In all other circumstances, including change of mind, the delivery charges will be deducted from the refund to the customer.
If Barbeques Galore requests my personal information during the refund or exchange process, what do they do with the information?
At Barbeques Galore, we dedicate a lot of our time and resources to make your shopping experience as simple as possible. In doing so, we respect and ensure that there is maximum security and privacy for all your details.
We will use your details and order information, including billing and delivery address, email address and phone number for the fulfilment of your order. This includes refunds or exchanges, where our processes are designed to comply with fraud identification.
For your protection and peace of mind, our policies and procedures ensure that all personal information no matter how or where it is obtained is handled sensitively, securely and in accordance with the National Privacy Principles set out in the Commonwealth Privacy Act 1988.