Shipping and Delivery Policy
- We use Australia Post for most orders - all parcels are sent with a tracking number and are generally shipped within 2 business days from purchase.
- Bulky items and fishing rods over 1005mm are sent via a courier service.*
- *Motors and rods over 1005mm and bulky parcels cannot be sent to a PO Box or office buildings due to the packaged size.
- Recipients must be present to sign for the consignment.
- Some postcodes may not be covered by our courier company, if in doubt please give us a call on 07 55461489.
- Please note: As we use Australia Post to deliver most of our parcels, Australia Post will require a signature from an occupant at the specified delivery address at the time of delivery, if no one is available to sign for the parcel a card will be left and the parcel redirected
- to the nearest Post Office.
- You will then be responsible for collecting the parcel from the Post Office. Please ensure your address details are correct as Hooked Online will not be responsible or liable for redelivery costs.
- Hooked Online strongly recommends all deliveries be shipped to an address that is attended during business hours, to minimize the chance of any redelivery, delays and/or fees.
Exchange and Returns
We accept all change of mind returns as long as :
- It is lodged within 30 days of delivery
- It is in its original packaging, including instruction manuals and all accessories
- The box/packaging is unworn, unopened, unused and in its original condition
- Any sewn-in/attached labels are still attached
Do bear in mind that return postage charges are the responsibility of the customer.