Shipping

At Miss Amara, we don’t believe you should have to pay for shipping. This means the price you see when you add your rug to cart is all you will pay! Shipping is free Australia-wide*.
We know that once you’ve bought your beautiful rug, you’ll want to settle it into its new home right away.

In-stock* items ship within 1 business day from when you place your order. For items that are not in stock, please refer to the estimated dispatch dates on the website or contact us at retailsupport@missamara.com.au.

We’ll let you know once your rug is on its way with a consignment number designed to let you track its progress.

Stock levels are subject to change at anytime. We are unable to place items on hold. Please note that adding a rug in your shopping cart doesn't secure your rug allocation.

When the listed timeframe for the product to leave our warehouse is longer than 1 business day, the date is only an estimate and can vary from time to time based on unforeseen circumstances. If you have already placed your order and would like to get the most updated timeframe estimate on when your order will leave our warehouse, please contact our Customer Experience team via Live Chat or Email.

Limited-access remote locations may be exempt from free shipping. Please enquire with our Customer Experience team with your post code if you are unsure.

Due to ongoing health and safety protocols, Miss Amara, in consultation with its suppliers, has implemented the following measures to ensure the safety of staff and customers.

This will allow us to respond in a timely manner if we are notified of any risks.
Couriers: Our courier company has implemented safety measures to ensure the safety of drivers. These changes include “contactless” deliveries between driver and receiver, with no signature required. In appropriate cases, orders will be left in a safe place by the driver.
Warehouse staff: We have implemented guidelines to ensure that our warehouse staff can respond to situations that may occur, including regularly sanitizing their hands, self-isolating if they feel unwell or have flu-like symptoms.

Returns and Refund

  • We can't accept a rug for return if it has been used or cleaned.
  • You may also return your rug if it’s faulty for a full refund or replacement within 30 days of purchase. Faulty items must be returned in their original condition, unused, and undamaged in order to be eligible for a refund.
  • Underlays, bath mats and indoor mats cannot be returned.
  • Products on final sale or listed as ‘NO RETURNS’ cannot be returned.