Shipping

All orders are sent from our Sydney warehouse and generally dispatched within two business days. Delivery can take 3-10 business days to arrive depending on your location in Australia. Remote locations may take longer. Please note shipping times are provided as an estimate. Factors outside of our control including weather events and COVID-19 may impact our usual delivery timescales.

We only ship Australia-wide to physical addresses. We do not ship to post office boxes. Freight is charged according to the location region within Australia.

All orders are processed as “Authority to Leave” and do not require signature acceptance unless specifically requested at checkout. Please note where acceptance signature is requested, the delivery day or time cannot be guaranteed. It is the receiver’s responsibility to arrange re-delivery or collection from courier outlets/depots if a parcel is not able to be delivered.

Delivery Issues

Please ensure to enter your address fully and accurately during checkout. If you notice that your order is incorrect, please contact us as soon as possible. If your order is redirected due to an incorrect or incomplete address, we may pass on any redelivery or return to sender fees we incur.

If you choose to cancel an order because of an incorrect or incomplete address, or failure to collect your parcel from a collection point (such as a post office or courier depot), a Return to Sender Fee will be deducted from your refund.

Damaged Goods

If your order arrives damaged, please contact us at support@organiseandstore.com.au within 24 hours of delivery and supply a picture of the damaged goods and the following information.

Order number:
Order name:
Address:
Telephone number:
Details of Item(s) damaged:

Please keep all damaged goods and their packaging, even after contacting us. We may require the item(s) to be returned to our warehouse.

If You Received the Wrong Product

If you don't receive the item(s) that you ordered, please contact us at support@organiseandstore.com.au within 24 hours of delivery and supply a picture of the incorrect item(s) and the following information.

Order number:
Order name:
Address:
Telephone number:

We will arrange to pick up the incorrect item/s and deliver the correct item/s at our cost.

Returns and Refund

Organise and Store will accept returns within 30 days of delivery of your product where the item has not been opened, is in the original packaging with all original tags and saleable condition. Items purchased as markdown or clearance lines may not be returned. We do not cover the cost of return postage for change of mind returns. Original shipping costs are not refundable.

We operate within the Australian consumer law for the products and services. In the unlikely event a product is faulty or damaged, you may receive a replacement or refund. Before we can process, we need to assess the goods and inspection. We may ask you for photos/videos showing the fault. If you return a faulty item and we find no fault or failure, the item will be returned to you at your cost and no refund processed. We may hold your item until these return costs are paid.

We do not offer exchanges, if you would like an alternative item you will need to place a new order. You do not need to wait for your refund to be processed before you make a replacement order.

How To Return Your Order

Any returns will need to be returned to our warehouse. We do not cover the cost of return postage for change of mind returns.

  • Let us know – We need to know that your item is coming back to us. Please contact us at support@organiseandstore.com.au with the following information.
    Order number:
    Order name:
    Address:
    Telephone number:
    Reason for return:
  • Return instructions – After you submit a return request you will receive an email confirmation including a packing slip. We will also provide the address where it needs to go. Please carefully read the instructions in our return email to ensure the smooth return.
  • Return the item – Print our label and return the item(s) to the address on the label. Please ensure that the item has not been opened, is in the original packaging and saleable condition. Post your package back to us. We do not cover the cost of postage. Please keep proof of postage for your records. You will be refunded as soon as your return has been processed which can be 10-15 business days after we receive your returned goods. Refunds can only be made to the card, Paypal or BNPL method used for the original purchase.

You can use the shipping method of your choice when returning items to us. Organise and Store is not responsible for any damage or loss of returned packages. We therefore suggest you insure any package you return through the carrier.

We recommend you keep your tracking number until your refund has been processed.

If You Received the Wrong Product

If you don't receive the item(s) that you ordered, please contact us at support@organiseandstore.com.au within 24 hours of delivery and supply a picture of the incorrect item(s) and the following information.

Order number:
Order name:
Address:
Telephone number:

We will arrange to pick up the incorrect item/s and deliver the correct item/s at our cost.

Items that Cannot be Returned

Some types of goods cannot be returned, so please choose carefully when purchasing these items. The following items may not be eligible for a full refund:

  • Any item that has been opened, is not in the original packaging and is not new saleable condition, is damaged by you, or is missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after the delivery date
  • Clearance, sale and special order items

If we find your returned product to be damaged or missing components, your refund will be held until these components are returned to us. If this isn't possible, we may withhold a reasonable amount from your refund to cover any costs associated with repairing or replacing the product.