home royale

796 Products

Shipping

Shipping Charges

After selecting your preferred size/colour of the product that you wish to buy, you can calculate a shipping estimate by entering your postcode on the product page. The final postage cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart.
The following postcodes are considered as metro areas. Sydney: 2000 – 2234, 2564 – 2566, 2745 – 2757, 2759 – 2770, 2890 – 2914.

Estimated Delivery Time: 3-10 Business Days

All of our orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers may be able to advise morning or afternoon for delivery. We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.
Upon the arrival of your package, please note any damage to the box as well as any damage to the item itself. It is important that you notify us of any damage due to transit as soon as possible after receipt of the item (eg. within 48 hours), as any damage to the item after delivery will not be covered and may complicate your claim for in-transit damage. We will deal with items damaged in transit in accordance with the “Damaged or faulty returns” section. To the maximum extent permitted by law, we exclude all other liability in respect of items damaged in transit. If you feel that the damage to an item or a box is too severe, please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

Returns

Please choose carefully as Home Royale do not refund or exchange if you change your mind or make an incorrect choice. Refunds or exchanges will be provided with proof of purchase on any faulty merchandise within a reasonable time frame

Damaged or faulty returns

In the unlikely event that your Home Royale purchase arrives and is missing parts, is damaged, is faulty, is defective or is not of acceptable quality, please take photos or video clearly identifying the issue and contact our Customer Care Team within 14 days of receiving the item.

You may, depending on the circumstances, be entitled to one of the following remedies:

Have the product replaced (subject to availability) .
Arrange a repair with an offer of compensation Have missing parts or components sent to you.
Receive a refund or store credit.

If, after the preliminary assessment, the product is confirmed to be defective, damaged or covered by an applicable warranty or covered by the consumer guarantee provisions of the Australian Consumer Law, a member of our Customer Care Team will contact you to proceed with the return process. Home Royale will arrange for the pickup and cover the costs of the return. Please ensure the product is well protected and packaged similar to the way you received the product. If the product has been assembled, it will need to be disassembled and packaged the same way it was delivered.
We will not provide a remedy if, in our reasonable opinion, the issue with the product has been caused by

Fair wear and tear.
Misuse or failure to use in accordance with manufacturer’s instructions.
Improper assembly or modification.
Improper maintenance or failure to properly care for the item.
Your own improper handling or transportation of the goods.

Please also note that we will not process returns where the damage is to the external packaging or product packaging only.
In the case of a refund or store credit, the amount issued will be equal to the original amount paid for the item, including shipping costs. Please note that refunds can only be processed back onto the card or into the account that the original payment was taken from.

Incorrect item delivered

If you have received an incorrect item, please contact our Customer Care Team info@homeroyale.com.au with photographs of the incorrect item within 14 days of receiving your delivery. We will offer to send you the correct items and arrange the collection of the incorrect item from you at our expense.

Cancellations

If you wish to cancel your order, it must be cancelled prior to the confirmation of the order, in which case we will provide you with a full refund. Made-to-order items cannot be cancelled. Email info@homeroyale.com.au asap!

Changes to this Policy

We reserve the right to update this Shipping and Returns Policy from time to time by publishing the revised terms . The amended Shipping and Returns Policy will take effect from the date which is 7 days after , except in relation to orders of products prior to the effective date, in which case the previous version of the Shipping and Returns Policy will apply to those products.