Customer Care Centre

How can we help?

Welcome to the Barbeques Galore Customer Care Centre.

Whether you're looking for product advice, have a question about an online order or need assistance with a recent purchase, we're here to help.

Orders & Tracking

Need an update on your online order?

You can track your delivery using the details provided in your dispatch confirmation or contact our Customer Care team for assistance.

Please have your order number handy so we can help you as quickly as possible.

Delivery Information

Find everything you need to know about our delivery services, including available options, delivery charges, estimated timeframes and bulky item deliveries.

Visit our Delivery Information page for more details.

Returns & Refunds

Need to return an item or received something faulty, damaged or incorrect?

Our Returns & Refunds page explains how to request assistance, our returns process and your rights under Australian Consumer Law.

Product Warranties & Parts

Need help with a product warranty, troubleshooting or finding a replacement part?

Visit our Product Warranty & Parts page for information about warranty claims, product support and spare parts.

To help us assist you, please provide the product brand, model and proof of purchase where available.

Payment Options

We offer a range of convenient and secure payment options for online purchases, including Shop Pay, PayPal and Afterpay, where available.

Visit our Payment Options page for more information. Available payment methods will be displayed at checkout.

Contact Customer Care

Can't find what you're looking for? Our team is here to help.

Contact Us: Visit our Contact Us page to submit an enquiry.

Email: support@acominternational.com.au

Phone: 1800 288 797

For order-related enquiries, please include your order number and a brief description of how we can help.

Purchased from a Barbeques Galore store?

Our independently owned and operated licensed stores manage their own retail transactions. If you've purchased directly from one of these stores, please contact the store for assistance with your order, return or refund.

For product information, spare parts and applicable manufacturer warranty enquiries, our Customer Care team can also assist.

We're here to help you get the most out of your Barbeques Galore products.