Delivery options

We offer delivery of eligible products to selected addresses across Australia. The services available for your order depend on the products, delivery location and fulfilment capacity. Available delivery options will be shown at checkout.

Delivery charges

Delivery charges, where applicable, are calculated or displayed before you place your order. Charges may vary based on location, order size, product type, weight and the delivery service required.

Free-shipping offers and other delivery promotions apply only where the advertised eligibility conditions are met. Any product, postcode or other exclusions should be reviewed with the relevant promotion and at checkout. Bulky, heavy or remote-area deliveries may require additional charges where clearly disclosed before purchase.

Delivery timeframes

Dispatch and delivery estimates are guides unless a date is expressly agreed. Delivery times depend on stock, location, carrier capacity and other circumstances. We will notify you of significant delays where reasonably practicable and explain available options.

Your rights under the ACL continue to apply if goods are not supplied within an agreed or reasonable time.

Tracking and order updates

Where tracking is available, we will provide delivery information by email or through the relevant tracking service. Some large or specialist deliveries may use a separate booking or notification process.

Bulky and heavy goods

Barbeques, outdoor kitchens, furniture and other large items may require specialist handling or a scheduled delivery. The delivery service may be limited to a reasonably accessible location at the delivery address.

Please check any access, stair, lift, driveway or unloading restrictions and advise us before delivery where relevant. Unless expressly included, delivery does not include installation, assembly, removal of packaging or removal of old products.

Receiving your delivery

Please inspect the packaging and goods as soon as reasonably practicable. If an item appears missing, damaged or incorrect, contact us promptly with your order details and any available photographs.

Prompt reporting helps us investigate and resolve delivery issues, but does not limit your statutory consumer rights.

Incorrect delivery details or unsuccessful delivery

Please ensure your delivery address and contact information are accurate. If delivery cannot be completed because information provided is incorrect, or because the location cannot reasonably be accessed, we may need to arrange another attempt.

Any additional reasonable charges for a customer-requested or customer-caused re-delivery will be explained before being applied, subject to applicable law.

Changes, cancellations and delays

If you need to change delivery details or cancel an order, contact customer service as soon as possible. Changes may not be possible once an order is dispatched or a delivery is booked.

If delivery is delayed or cannot be completed, we will explain the available options in accordance with applicable law.

Your consumer rights

This delivery policy does not exclude or limit any rights under the Australian Consumer Law, including rights relating to goods not supplied within an agreed or reasonable time, or goods that arrive damaged or faulty.

Contact us

For delivery assistance, contact support@acominternational.com.au or call 1800 288 797. Please include your order number where available.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply regardless of any voluntary returns policy or manufacturer warranty.

Change-of-mind returns

You are not automatically entitled to a refund or exchange simply because you change your mind. However, we may consider requests for a voluntary return or exchange, subject to an assessment of the product and the conditions communicated when we approve the request.

Products should generally be unused, in their original packaging and accompanied by proof of purchase to be considered for a voluntary change-of-mind return. We will explain any applicable return freight or other reasonable costs before you proceed. This paragraph does not apply to returns required by the ACL.

Faulty, damaged or incorrect items

If a product is faulty, damaged on arrival or not as described or ordered, contact us and explain the issue. Photos can be helpful but are not always required.

We may assess the product or request further information to determine an appropriate remedy. We will provide the repair, replacement, refund or other remedy required by the ACL. Faulty goods do not have to be in their original packaging for you to exercise statutory rights.

How to request a return

For online orders, contact Barbeques Galore customer service at support@acominternational.com.au or through the contact options on our website. Please provide your order number or other proof of purchase, product details and a description of the issue.

We will explain the next steps, including any assessment, return shipping or collection arrangements. Do not send goods back until we have advised the appropriate return arrangements.

Independently operated Barbeques Galore licensed stores do not ordinarily accept returns or process refunds for orders placed through this online store. Purchases made directly from a licensed store should generally be raised with the selling retailer. This does not affect any separate obligations ACOM may have as a manufacturer, importer or warranty provider.

Large or bulky products

Barbeques, outdoor furniture, heaters and other large or heavy products may require collection or specialist transport. Contact us before arranging a return so we can explain safe handling and the available options.

Where the ACL requires us to collect a faulty product or meet reasonable return costs, we will do so. For voluntary returns, any applicable collection or freight charges will be explained in advance.

Refunds

Where a refund is approved or required by law, we will arrange it through an appropriate payment method, generally the original method used for the purchase. Processing times after the refund is issued may vary depending on the payment provider or financial institution.

We will not deduct fees or apply conditions that would unlawfully reduce a refund required by the ACL.

Exchanges and repairs

An exchange or repair may be available depending on the issue and your rights under the ACL. The remedy for a faulty product will depend on whether the problem is major or non-major and the other relevant circumstances.

Proof of purchase

Please keep your order confirmation, receipt or invoice. Other reasonable evidence of purchase, including a transaction record, may also be accepted where appropriate. An original printed receipt is not the only acceptable form of proof.

Special orders, clearance and sale goods

Special-order, clearance and sale products may have different conditions for voluntary change-of-mind returns, where those conditions were disclosed at the time of purchase.

Discounted or clearance products still carry all applicable consumer guarantees. A disclosed defect may affect what a customer can reasonably expect regarding that specific defect, but it does not remove other statutory rights.

Manufacturer warranties

A manufacturer or supplier warranty may provide additional benefits. It operates alongside, and does not replace, your rights under the ACL. You may contact us about your statutory rights even if a manufacturer warranty has expired.

Questions and assistance

For assistance with an online return, refund, exchange or repair, contact support@acominternational.com.au or telephone 1800 288 797. This policy does not limit any statutory right or remedy.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These statutory rights apply independently of any additional manufacturer or supplier warranty.

Manufacturer warranties

Many products have additional warranties provided by their manufacturer or supplier. Warranty periods, coverage and conditions vary by brand, model and component. Please refer to the product documentation or the applicable warranty statement for the terms of any additional warranty.

An additional warranty does not replace or restrict rights available under the ACL.

How to request warranty assistance

For products purchased through the Barbeques Galore online store operated by ACOM International Pty Ltd, please contact support@acominternational.com.au or use the customer service options on this website. Include your order number or other evidence of purchase, product brand and model, and a description of the issue. Photos or videos may assist where reasonably available.

For products purchased directly from an independently operated Barbeques Galore licensed store, the selling retailer is generally the first point of contact for consumer guarantee claims relating to that sale. Depending on the product and the issue, you may also have rights against the manufacturer, importer or an express warranty provider, including ACOM where it has those obligations.

Assessment and remedies

We may request further information, inspect the product or arrange an assessment to establish the nature of a reported fault and the appropriate remedy.

Where required by the ACL, the available remedy may include repair, replacement, refund or compensation. Any additional manufacturer warranty remedy is governed by that warranty without limiting statutory consumer rights.

Warranty exclusions and maintenance

An additional manufacturer or supplier warranty may contain conditions relating to correct installation, assembly, cleaning, servicing, misuse, normal wear and tear, corrosion or commercial use. Consult the relevant product warranty for details.

These additional warranty conditions do not remove any consumer guarantees or remedies that apply under the ACL.

Gas and electrical appliances

Gas and electrical products must be used, maintained and installed safely and in accordance with supplied instructions and applicable legal requirements. Where required, work must be carried out by appropriately licensed or qualified professionals.

Do not continue using a product that appears unsafe. Contact our team for further guidance.

Replacement parts

Replacement parts may be available for selected products, subject to stock, compatibility and supplier availability. Please provide the product brand, model number and, where possible, the part required.

Parts supplied outside an applicable warranty or statutory entitlement may involve charges for the part and delivery. We will explain relevant charges before proceeding.

Proof of purchase

A receipt, online order confirmation or invoice can help us locate your purchase. Other reasonable evidence of purchase may also be accepted where appropriate. An original receipt is not the only possible form of proof.

Costs and freight

We will explain proposed inspection, repair, collection or freight arrangements before proceeding. Where the ACL requires a remedy or the payment of reasonable return costs, we will meet our legal obligations.

If an assessment does not identify a fault covered by statutory rights or an applicable warranty, any proposed charge for optional services will be explained before you agree to incur it.

Warranty expired?

The expiry of a manufacturer or supplier warranty does not necessarily end your rights. Consumer guarantees may continue to apply depending on the product, its price, expected durability, the nature of the fault and other relevant circumstances.

Need help?

Contact support@acominternational.com.au or call 1800 288 797. Please include product details and information about your purchase wherever available.

1. About these terms

This website and the Barbeques Galore online store are operated by ACOM International Pty Ltd (ABN 27 069 819 996; ACN 069 819 996), referred to in these terms as “we”, “us” or “our”. The Barbeques Galore name is the brand under which the online store operates.

These terms apply to online orders accepted by ACOM International Pty Ltd. They do not retrospectively change the terms of purchases made from another legal entity.

Some physical Barbeques Galore stores are independently owned and operated under licence. Purchases made directly from those stores are transactions with the relevant store operator, not purchases from this online store. These online purchasing terms do not govern those separate transactions.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law (ACL).

2. Product information

We aim to keep product descriptions, images, specifications, prices and availability accurate and up to date. Images are illustrative and minor differences in colour, appearance or packaging may occur. Product specifications and availability may change.

Please review product dimensions, compatibility, installation requirements and other relevant information before ordering. Contact us if you require further information about a product.

3. Prices and payments

Prices are shown in Australian dollars and include GST unless stated otherwise. Delivery, installation or other applicable charges will be shown before you complete your order.

The available payment methods are those offered at checkout. Transactions may be processed by third-party payment providers, whose own terms may also apply.

We may correct an obvious pricing or product listing error before accepting an order. If an affected order cannot be fulfilled and payment has been taken, we will refund the amount paid.

4. Orders

Placing an order is an offer to buy the products in your cart. An automated order acknowledgement confirms receipt of your order but does not, by itself, guarantee acceptance or availability.

We may be unable to fulfil an order because of stock availability, payment issues, suspected fraud, a listing error or another reasonable operational issue. If we cannot fulfil an order after payment has been received, we will notify you and provide an appropriate refund.

If you wish to change or cancel an order, contact us as soon as possible. Once an order has been processed or dispatched, cancellation may not be possible, although your statutory rights remain unaffected.

5. Shipping and delivery

Delivery options, estimated timeframes and applicable charges depend on the products ordered and delivery location. Available options and charges will be presented at checkout.

Delivery estimates are guides unless we expressly agree to a particular delivery date. We will notify you of material delays where reasonably practicable. Our Delivery Information policy explains how delivery is arranged and your rights if goods are delayed, damaged or not delivered.

6. Returns and refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund and compensation for reasonably foreseeable loss or damage.

Our Returns & Refunds policy explains the process for online orders, including any voluntary change-of-mind returns. A voluntary returns policy does not limit your statutory consumer rights.

7. Product safety and installation

Barbeques, gas appliances, heaters, fireplaces, electrical appliances and related products must be assembled, installed, operated and maintained in accordance with the instructions supplied with the product and applicable safety requirements.

Where required by law or the product instructions, installation, servicing and repairs must be undertaken by appropriately licensed or qualified professionals. Follow relevant ventilation, clearance and fuel requirements.

8. Warranties

Products may be supplied with manufacturer or supplier warranties in addition to your rights under the ACL. Warranty periods and conditions vary by product and brand. Refer to the relevant product documents and our Product Warranty & Parts policy.

A manufacturer or supplier warranty does not replace or reduce statutory consumer guarantees.

9. Promotions

Promotions, discounts and promotional codes may have additional conditions, including eligibility, dates, product exclusions and availability. These will be explained with the relevant offer.

We may change or withdraw an offer prospectively, subject to applicable law and any commitments already made to customers.

10. Website use and intellectual property

You may use the website for lawful personal or business shopping purposes. You must not interfere with its operation, security or content.

The Barbeques Galore name, logos, images, content and other materials on this website are owned by or used with the permission of their respective rights holders. You must not reproduce or use them without permission, except as permitted by law.

11. Privacy

We handle personal information in accordance with applicable privacy law and our Privacy Policy. Service providers may process information needed to operate the website, take payment, deliver orders and provide customer support.

At present, we do not provide customer details or transaction information from online sales to independently operated Barbeques Galore licensed stores.

12. Liability

Nothing in these terms limits any right or remedy that cannot be excluded under applicable law, including the ACL.

To the extent permitted by law, we are not liable for loss caused by product misuse, failure to follow safety instructions or circumstances beyond our reasonable control. This provision does not affect any liability or obligation we are required by law to meet.

13. Changes and contact

We may update these terms by publishing a revised version on the website. Changes will not retrospectively remove rights that have already arisen under an accepted order.

Online store operator: ACOM International Pty Ltd | ABN 27 069 819 996 | ACN 069 819 996.

Address: 150 Colemans Road, Carrum Downs VIC 3201. Telephone: 1800 288 797. Customer service: support@acominternational.com.au. Billing and invoice enquiries: admin@acominternational.com.au.

Who we are

This Privacy Policy applies to ACOM International Pty Ltd (ABN 27 069 819 996; ACN 069 819 996), the operator of the Barbeques Galore website and online store. References to “we”, “us” and “our” mean ACOM International Pty Ltd.

Independently owned and operated Barbeques Galore licensed stores are separate businesses. This policy does not govern personal information that a licensed store collects for its own in-store transactions.

Personal information we collect

Depending on how you interact with us, we may collect your name, contact details, billing and delivery addresses, purchase and order history, customer service correspondence, account information, marketing preferences and information you provide when making an enquiry.

We may also collect technical information about your use of the website, such as device and browser details, IP address, pages viewed and cookie or similar tracking information. Payment service providers may process payment-card information; we generally receive transaction confirmations and limited payment details needed to administer an order.

How we collect information

We collect information when you place an order, create an account, contact our team, subscribe to marketing, complete a form or otherwise interact with our website.

We may also receive relevant information from payment providers, delivery partners, ecommerce platforms and other service providers involved in processing your order or supporting our services.

How we use information

We use personal information to manage orders, process payments, arrange delivery, provide customer and warranty support, respond to enquiries, keep our systems secure, detect and prevent fraud, maintain business records, comply with legal obligations and improve our products and services.

We may use your information for direct marketing where permitted by law and in accordance with your preferences. You can unsubscribe from promotional emails using the link provided or by contacting us.

Sharing information

We may share information with third-party service providers where reasonably necessary to operate the website and online store. These may include ecommerce and payment platforms, delivery and logistics providers, information technology and hosting providers, analytics and marketing services, customer support services, professional advisers and regulators or authorities where required or permitted by law.

We do not currently provide online sales customer details, order information or transaction data to independently owned and operated Barbeques Galore licensed stores. Licensed stores do not have general access to online sales information under our current arrangements.

We do not sell personal information to independent licensed dealers.

Cookies, analytics and advertising

Our website may use cookies and similar technologies for essential site functions, shopping-cart features, site performance, analytics and advertising. Some third parties may collect information through these technologies when you use our website.

You can manage cookies using your browser settings and any cookie preference tools available on our website. Blocking some cookies may affect website functionality.

Marketing preferences

If you receive promotional communications from us, you can unsubscribe using the instructions in the communication or contact us directly. We may still send service-related messages about your orders, transactions or other customer enquiries where appropriate.

Overseas recipients

Some service providers that support our website, online orders, technology or customer service may be located outside Australia or may disclose personal information to overseas recipients. Where we disclose personal information overseas, we take reasonable steps required by applicable privacy law to protect that information.

Security and retention

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for legitimate business, record-keeping, legal and compliance purposes. When information is no longer required, we take reasonable steps to destroy or de-identify it, subject to applicable law.

Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. To make a request, contact our customer service team using the details below and describe the information concerned.

We may need to verify your identity before responding. We will respond in accordance with applicable privacy law and explain any lawful reason if we cannot provide access or make a requested correction.

Privacy complaints

If you are concerned about how we have handled personal information, please contact us and describe the issue. We will review your complaint and aim to respond within a reasonable period, normally within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Automated processing

Our ecommerce and payment service providers may use automated tools to support transaction processing, website security and fraud detection. These systems may assist in identifying transactions requiring further review. Contact us if you have a question about how an automated process has affected your order.

Changes and contact

We may update this Privacy Policy to reflect changes in our services, systems or applicable law. The current version will be available on this website.

Privacy enquiries, access and correction requests, or complaints: support@acominternational.com.au | 1800 288 797.

ACOM International Pty Ltd, 150 Colemans Road, Carrum Downs VIC 3201. ABN 27 069 819 996.