Last updated: 1 November 2026

Welcome to the Barbeques Galore online store. These Terms & Conditions apply to your use of this website and to orders placed through it. Please read them before making a purchase.

On this page

• 1. About these terms
• 2. Product information
• 3. Prices and payments
• 4. Orders
• 5. Shipping and delivery
• 6. Returns and refunds
• 7. Product safety and installation
• 8. Warranties
• 9. Promotions
• 10. Website use and intellectual property
• 11. Privacy
• 12. Liability
• 13. Changes and contact

1. About these terms

This website and the Barbeques Galore online store are operated by ACOM International Pty Ltd (ABN 27 069 819 996; ACN 069 819 996), referred to in these terms as “we”, “us” or “our”. The Barbeques Galore name is the brand under which the online store operates.

These terms apply to online orders accepted by ACOM International Pty Ltd. They do not retrospectively change the terms of purchases made from another legal entity.

Some physical Barbeques Galore stores are independently owned and operated under licence. Purchases made directly from those stores are transactions with the relevant store operator, not purchases from this online store. These online purchasing terms do not govern those separate transactions.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law (ACL).

2. Product information

We aim to keep product descriptions, images, specifications, prices and availability accurate and up to date. Images are illustrative and minor differences in colour, appearance or packaging may occur. Product specifications and availability may change.

Please review product dimensions, compatibility, installation requirements and other relevant information before ordering. Contact us if you require further information about a product.

3. Prices and payments

Prices are shown in Australian dollars and include GST unless stated otherwise. Delivery, installation or other applicable charges will be shown before you complete your order.

The available payment methods are those offered at checkout. Transactions may be processed by third-party payment providers, whose own terms may also apply.

We may correct an obvious pricing or product listing error before accepting an order. If an affected order cannot be fulfilled and payment has been taken, we will refund the amount paid.

4. Orders

Placing an order is an offer to buy the products in your cart. An automated order acknowledgement confirms receipt of your order but does not, by itself, guarantee acceptance or availability.

We may be unable to fulfil an order because of stock availability, payment issues, suspected fraud, a listing error or another reasonable operational issue. If we cannot fulfil an order after payment has been received, we will notify you and provide an appropriate refund.

If you wish to change or cancel an order, contact us as soon as possible. Once an order has been processed or dispatched, cancellation may not be possible, although your statutory rights remain unaffected.

5. Shipping and delivery

Delivery options, estimated timeframes and applicable charges depend on the products ordered and delivery location. Available options and charges will be presented at checkout.

Delivery estimates are guides unless we expressly agree to a particular delivery date. We will notify you of material delays where reasonably practicable. Our Delivery Information policy explains how delivery is arranged and your rights if goods are delayed, damaged or not delivered.

6. Returns and refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund and compensation for reasonably foreseeable loss or damage.

Our Returns & Refunds policy explains the process for online orders, including any voluntary change-of-mind returns. A voluntary returns policy does not limit your statutory consumer rights.

7. Product safety and installation

Barbeques, gas appliances, heaters, fireplaces, electrical appliances and related products must be assembled, installed, operated and maintained in accordance with the instructions supplied with the product and applicable safety requirements.

Where required by law or the product instructions, installation, servicing and repairs must be undertaken by appropriately licensed or qualified professionals. Follow relevant ventilation, clearance and fuel requirements.

8. Warranties

Products may be supplied with manufacturer or supplier warranties in addition to your rights under the ACL. Warranty periods and conditions vary by product and brand. Refer to the relevant product documents and our Product Warranty & Parts policy.

A manufacturer or supplier warranty does not replace or reduce statutory consumer guarantees.

9. Promotions

Promotions, discounts and promotional codes may have additional conditions, including eligibility, dates, product exclusions and availability. These will be explained with the relevant offer.

We may change or withdraw an offer prospectively, subject to applicable law and any commitments already made to customers.

10. Website use and intellectual property

You may use the website for lawful personal or business shopping purposes. You must not interfere with its operation, security or content.

The Barbeques Galore name, logos, images, content and other materials on this website are owned by or used with the permission of their respective rights holders. You must not reproduce or use them without permission, except as permitted by law.

11. Privacy

We handle personal information in accordance with applicable privacy law and our Privacy Policy. Service providers may process information needed to operate the website, take payment, deliver orders and provide customer support.

At present, we do not provide customer details or transaction information from online sales to independently operated Barbeques Galore licensed stores.

12. Liability

Nothing in these terms limits any right or remedy that cannot be excluded under applicable law, including the ACL.

To the extent permitted by law, we are not liable for loss caused by product misuse, failure to follow safety instructions or circumstances beyond our reasonable control. This provision does not affect any liability or obligation we are required by law to meet.

13. Changes and contact

We may update these terms by publishing a revised version on the website. Changes will not retrospectively remove rights that have already arisen under an accepted order.

Online store operator: ACOM International Pty Ltd | ABN 27 069 819 996 | ACN 069 819 996.

Address: 150 Colemans Road, Carrum Downs VIC 3201. Telephone: 1800 288 797. Customer service: support@acominternational.com.au. Billing and invoice enquiries: admin@acominternational.com.au.