Contact us
How can we help?
Whether you need advice before you buy or a hand with an existing order, we’ll point you in the right direction.
Before you get in touch
Quick answers to the questions we hear most.
How do I check the status of my order?
Use Track My Order with your order number and email, or check the confirmation email we sent when you ordered.
Can I change or cancel my order?
Contact our customer care team as soon as possible with your order number. If your order has not been dispatched yet, we’ll do our best to update or cancel it.
How do I start a return?
Send us an enquiry with your order number and the item you’d like to return, or bring it to your local store with your proof of purchase.
How do I make a warranty claim?
Send us an enquiry with your order number, a short description of the issue and photos if you have them. Our team will guide you through the next steps.
Can I pick up my order in store?
Yes. Choose Click & Collect at checkout and we’ll let you know when your order is ready to collect from your selected store.
Do you offer finance or buy now, pay later?
Yes. We offer a range of buy now, pay later and finance options online and in store. See Payment Options for details.
Send us an enquiry
Fill in the form and our customer care team will reply shortly.
Other ways to get in touch
Prefer to speak to someone? Our teams are ready to help.
Trade & commercial
Planning a larger project? Talk to us about commercial solutions.
Make a trade enquiry