Frequently asked questions

We accept Visa, Mastercard, American Express, Afterpay, Zip, Latitude, Humm, Wizit and Barbeques Galore gift cards.

Yes. Enter your Barbeques Galore gift card at checkout online, or present it at any of our stores.

Enter your promo code in the discount field at checkout and select Apply. The discount shows in your order total before you pay.

Contact us as soon as possible with your order number. We can change or cancel an order until it has been dispatched or collected.

Yes. We email an order confirmation as soon as your order is placed. Check your junk folder if it has not arrived within a few minutes.

Use the tracking link in your dispatch email, or contact our team with your order number for an update.

Yes. Afterpay, Zip, Latitude, Humm and Wizit are available at checkout, subject to the provider’s approval and terms.

Your order confirmation email includes a tax invoice. Contact us if you need a copy re-issued.

Delivery costs depend on the products and your delivery address. You will see the delivery price at checkout before you pay.

Delivery times depend on your location and stock availability. Your dispatch email includes tracking so you can follow your delivery.

Bring the item and your proof of purchase to any Barbeques Galore store, or contact our team to arrange an online return.

Once your return is approved, we refund to your original payment method. Your bank may take a few business days to process it.

Contact the store you purchased from, or our customer care team, with your proof of purchase and a description or photos of the issue.

Our stores can help with servicing advice and genuine spare parts. Ask your local store about repair options for your model.

Check your barbecue’s model number (usually on a label under the hood or on the trolley) and bring it to your local store or contact our team.

Yes. Many parts can be ordered in through our stores. Contact your local store with your model number.

Choose click & collect at checkout and select your store. We will email you when your order is ready to pick up.

Use our store finder to search by suburb or postcode, or share your location to see the closest stores.

It depends on your space, how many people you cook for and how you like to cook. Our buying guides and store team can help you choose.

Assembly options vary by store and product. Ask your local store when you purchase.

Contact the store you purchased from or our customer care team on 1300 004 992.

Manuals are included with your product. Contact our team if you need a replacement copy.