Why can’t I pair the gas gauge with the app?
- Ensure you are within 1m of the gas gauge
- Hold the power button 3 seconds – A red LED will illuminate for 3seconds
- Go to Gas Cylinder > Add Device and follow the prompts
- Recharge the gauge if no light appears
My gas sensor isn’t getting a reading — what should I do?
1. Confirm the Cylinder Type – the device will only work on metal 4 kg or 9 kg.
2. Sensor Placement & Contact – The gauge uses an ultrasonic signal that travels straight upward into the cylinder. Ensure the position of the gauge is in the centre of the gas cylinder and that the contact surface is free of any dust, dirt and rust. If needed apply as small amount of Vaseline on the ultrasonic sensor to aid contact.
3. Battery and Power status – Ensure the device is properly changed via the USB-C port. Flashing light = charging Solid light = fully charged No light → battery is flat → recharge
4. App Pairing – ensure correct cylinder size is selected, tap the update button. Delete the device in the settings page and try repairing.
5. Environment – sometime the environment in which the cylinder is placed can create interference. Remove the cylinder from the enclosed cabinet and try connecting to the gauge
My gas level reading seems inaccurate
- Ensure you have selected the correct cylinder size (4 kg or 9 kg) in the app.
If the wrong bottle is selected the algorithm will calculate an inaccurate reading.
- Ensure the device has the latest firmware
- Follow the process to pair the device and check the readings.
- If the problem persists delete the device in the settings page of the gas gauge. (this is on the upper right-hand side with the gear icon on the gas gauge page)