Privacy Policy - Barbeques Galore (Aust) Pty Limited
Barbeques Galore (Aust) Pty Limited (ABN 93 001 354 454) and all related companies within its corporate group (we, us, our) is an Australian business specializing in barbeque, outdoor furniture and heating retailing and is bound by the Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information. Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected via our website at https://www.barbequesgalore.com.au/privacy-policy.html (the Website) and in the course of our day-to-day business operations.
1. How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
- (a) when you make an inquiry or order in relation to goods or services through our website located at Barbeques Galore | BBQs, Outdoor Furniture and Wood Heaters;
- (b) when you make an inquiry or order in relation to goods or services through other websites such as eBay and Marketplace;
- (c) when you make a purchase or inquiry in relation to goods or services at one of our stores;
- (d) when you complete a Trade Credit Application or Finance Application;
- (e) when you contact us via telephone or facsimile;
- (f) when we contact you to confirm delivery details;
- (g) from correspondence (whether in writing or electronically);
- (h) through any mobile applications provided by our organization;
- (i) while conducting customer satisfaction and market research surveys;
- (j) when administering any of our services; and
- (k) as otherwise required to manage our business.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to), your name, postal address, gender, email address, phone numbers, billing information, financial information and, if applicable, employment information. We may also collect and hold sensitive information about you, including:
- (a) your racial or ethnic origin;
- (b) your health and genetic information;
- (c) your religious beliefs or affiliations;
- (d) your genetic information; and
- (e) trade union memberships or associations.
We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act. Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances. We collect, hold, use and disclose personal information to:
- (a) offer and provide you with our goods and services;
- (b) send you marketing and promotional information by post, email, SMS, phone calls, mobile applications and notifications, web, social media and otherwise (unless you 'opt out');
- (c) obtain credit/debit card information to complete a sale and/or arrange delivery of our goods and services and store the last 4 digits of the credit/debit card information;
- (d) conduct market research;
- (e) manage and administer those goods and services, including account keeping procedures;
- (f) communicate with you, including emailing you tax invoices, dispatch and tracking information, returns and exchange authorizations and confirming your identity when payment is made using a credit or debit card;
- (g) comply with our legal and regulatory obligations; and
- (h) otherwise to manage our business.
We will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure. We may disclose personal information between our organizations or to third parties such as our suppliers and contractors who perform services on our behalf, such as delivery drivers, mailing houses, printers, IT providers (including cloud computing service providers), telemarketing and market research agencies, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
4. Protection of personal information
We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third-party servers and drives, which may be located offsite and/or overseas. We maintain appropriate physical, procedural, and technical security for our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information. This also applies to the disposal of personal information. We further protect personal information by restricting access to only those who need it to perform their job. We use Secure Socket Layer (SSL) certificates to encrypt your card and address details. We will destroy or de-identify personal information once it is no longer required by law.
5. Direct marketing
We may provide you with information about new products, services, and promotions either from us or from third parties that may interest you. We will not disclose your personal information to third parties for marketing purposes without your consent and will always provide an option to opt out. You can make this request by contacting our Privacy Officer.
6. Cookies
A cookie is a small text file stored in your computer’s memory or on your hard disk. We use cookies to identify specific machines to collect aggregate information on how visitors are experiencing the Website. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For cookie settings, please refer to your browser’s manual.
7. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information. We will respond within a reasonable timeframe. If we refuse access or correction, we will provide written reasons for doing so.
8. Overseas transfers of personal information
We may engage overseas service providers to store personal information, such as cloud-based solutions. By providing your personal information, you consent to such storage and acknowledge that APP 8.1 will not apply to these disclosures. Overseas providers may not be bound by the Privacy Act.
9. Mobile Applications and Connected Devices
In addition to this Privacy Policy, the following provisions apply to your use of any mobile applications provided by Barbeques Galore (including the Beefmaster Grills App and Ziegler and Brown App) and related connected devices (collectively, “Apps”):
(a) Scope of application
- I. The Apps generally do not record personal information unless necessary to provide functionality.
- II. When connecting to a device, the App will record device information, including MAC address data, which cannot be accessed by others.
- III. The App may request location permissions required for Bluetooth connectivity but will not record location data.
- IV. The Apps are solely for monitoring and controlling barbecues and are not directed to children or used for advertising.
(b) Use of information
Your information is stored locally on your device and is not shared, sold, or provided to unrelated third parties. The App does not allow any party to collect, edit, sell, or distribute your personal information. Any violation of these terms will result in immediate service termination.
(c) Information disclosure
Your personal information may only be disclosed:
- (I) To third parties with your prior consent;
- (II) As required to provide requested products or services;
- (III) To comply with legal obligations or judicial requests;
- (IV) In the case of intellectual property complaints to facilitate resolution;
- (V) As otherwise permitted under relevant laws or company policies.
(d) Information storage
Device data collected by the Apps is stored locally and is not transmitted to external systems.
(e) Information security
The Apps are standalone and do not require an internet connection to operate. APK packages are secured with signature protection. However, no digital system can guarantee absolute security.
(f) Changes to App Privacy Terms
Updates specific to App privacy practices will be published within the App, on our website, or through other appropriate channels. Barbeques Galore reserves the right to modify these terms at any time.
10. Resolving personal information concerns
If you have any questions, concerns, or complaints about this Privacy Policy, please contact our Privacy Officer:
The Privacy Officer
Barbeques Galore
Building A2,
350-374 Parramatta Road,
Homebush NSW 2640
Telephone: 1300 139 867
Email: privacy@bbqgalore.com.au
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
11. Changes
We may update this Privacy Policy from time to time without notice. The latest version is available on our Website. The last update to this document was October 2025.
